Customer Charter

Closed 12 Oct 2018

Opened 21 Sep 2018


Yarlington have created a draft Customer Charter and would like your views, as Yarlington customers on what is in it and how it can be improved.  


What is a Customer Charter?

A Customer Charter is a group of commitments which sets out to customers the level of services they can expect from a company.



Why We Are Consulting


Why has Yarlington created a Customer Charter?

It is important to us that you understand the service you can expect from Yarlington and what to do if something goes wrong.  A Customer Charter explains this clearly and simply.


We need your help!

This consultation is asking for your views as a Yarlington customer. We would like to find out what you think about the draft Customer Charter and how we can improve it.