Estate Services Consultation

Closed 16 Aug 2019

Opened 24 Jul 2019

Feedback Updated 19 Sep 2019

We Asked

With a contract up for renewal, we thought it was the right time to ensure we are continuing to provide a good service that is value for money. We also wanted to give you the opportunity to tell us if we should be providing any other services and what you will be willing to pay.

We asked customers whether they would be willing to pay for:

  • Grass cutting removal
  • Handy person service
  • Communal lighting
  • Window cleaning
  • Pest control

We also asked for suggestions on any other services we could tender for.

You Said

  • 66% of respondents said they would not pay for the removal of grass cutting and 21% said they would pay for this and 13% unsure
  • 61% said they would not pay for a handy person service, 21% said they would and 18% were unsure.
  • 82% of respondents said they would not pay an additional charge for communal lighting and only 11% said they would.
  • Window cleaning had the highest ‘yes’ response with 23% saying they would pay for window cleaning however the majority (67%) said they would not.
  • 66% said they would not pay for pest control, 15% said they would and 19% were not sure.

The top three other suggestions made by respondents were:

  • Pathway maintenance or clearance
  • Gardening help
  • Gutter clearing

We Did

We’ve looked at all of the feedback and based on the majority of votes, we will go out to tender for a new estate services contract that includes all of the existing services we offer but does not include any new services.

Overview

Yarlington are looking at the way we manage our estate services including communal horticulture and cleaning.

As a customer who pays for these services we would like to know your views of any additional services we may be able to provide for your communal areas and if you would be willing to pay for them.

This survey is very short and should take less than five minutes to complete.

Why We Are Consulting

You currently pay a service charge for one or more of the following types of services:

  • Grass Cutting
  • Communal Hall Cleaning
  • Litter Clearing
  • Shrub Bed Maintenance
  • Hedge Maintenance
  • Vegetation Clearance
  • Hard Surface Maintenance
  • Tree Maintenance
  • Leaf Clearance
  • Ditch Maintenance

We would like to understand if there are any further estate services we could be providing and if you may be willing to pay for them.

We will use your responses to gain an insight into the other services that Yarlington may be able to provide.